ITL World · CrewX

Deleting your CrewX account and data

Who owns a CrewX account

CrewX is a private business system. You cannot create an account yourself — accounts are issued by your employer or by ITL World, and the travel records in CrewX belong to your employer. For that reason there is no “delete my account” button inside the app, and deletion is handled as a request.

How to request deletion

Send an email to privacy@itlworld.com with the subject CrewX deletion request, and include:

Your full name as it appears in CrewX
Your employee or badge number, if you know it
Your employer’s name and your rig or location
The email address your CrewX account uses

You may also ask your travel desk or HR team to raise the request for you.

What happens next

We will acknowledge your request within 5 working days.
We will confirm your identity, and check with your employer whether the records must be retained.
We will then tell you what has been deleted and what, if anything, has to be kept, and why.

What gets deleted

On a successful request we remove your user account and sign-in details, your personal profile — name, contact details, date of birth, nationality, passport and document details — and the document files uploaded for you, such as passport scans.

What we may have to keep

Some information cannot be deleted on request, because we are required to keep it:

Completed travel and ticketing records, which your employer and we are required to retain for tax, audit and legal purposes.
Records of bookings already made with airlines and hotels, which are held by those companies under their own policies and cannot be deleted by us.

Where we have to keep a record, we keep only what is required and for no longer than necessary. Retention period: 5 years.

Other requests

You can also ask for a copy of the information we hold about you, or ask us to correct it, using the same email address. More detail is in the CrewX Privacy Policy.